Defining aspects of U.S. business culture include risk taking, boldness, and endlessly searching for the best deal. We will debate the decisions of superiors while pursing ideas with a gut feeling. Although these tendencies have been largely fruitful, we can learn how to create a more efficient and positive environment from the business practices of the Japanese. In this reflection, I will be focusing on the principles of respect, due diligence, and loyalty. Within the Japanese business environment, respect for the consumer is key. This customer-first mentality ties in with the value of services within Japan and leads to strong customer loyalty. When I bought T-shirts as gifts, the cashiers made sure I wasn’t accidentally purchasing different sizes. Products are built to perfection with the consumer in mind. These operations are all supported by respect for coworkers and superiors alike. This respect, however, translates towards more than the business environment. Throughout my time here, I have seen both outspoken and reserved respect towards nature, infrastructure, and strangers. Interacting with people is done with courtesy regardless of whether you speak the same language or have the same standing.
When the Japanese commit to something, they have already determined exactly how to succeed. Although a large upfront cost of time is incurred, when a yes is given it means every possibility has been considered and the plan can begin almost immediately. This practice of completing due diligence before important partnership or project decisions results in more sound decision making. Throughout multiple business visits, one concept has been reiterated; the Japanese are loyal. If one organization enters a partnership, they will remain in it for life unless the other party makes a large mistake. Good support and collaboration is appreciated and rewarded with longevity. This greatly contrasts with the U.S. practices of re-bidding contracts.
Some of my initial impressions were challenged throughout these 10 days. Despite reluctance to speak out against superiors, the average Japanese employee has amazing and structured feedback when asked. Bustling cities filled with an unimaginable amount of people have moments of peace and privacy. Most notably, a respect for people and nature alike has strengthened businesses and cities despite any increased costs or time commitments. This trip has taught me that the qualities that U.S. businesses reward are not always the best choice to embody. Being bold and assertive can be the wrong choice. Sometimes it is more beneficial for yourself and your organization to sit back and listen, to develop your ideas before making a decision, or to support the decisions of a superior despite doubts. Respect, loyalty, and thinking before you act are universal values which we all stand to learn from, especially in the world of business.
